Returns & Exchanges

At Lord Byron Distillery, we take pride in the quality of our artisanal spirits and want you to be completely satisfied with your purchase. If your order arrives damaged or is not as described, we offer a straightforward return and exchange process to ensure your peace of mind.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receiving your order, providing your order number and a brief explanation for the return.

• 2.
  Provide Documentation

  For items damaged during transit or faulty goods, please attach clear photographs of the product and packaging to your initial email for assessment.

• 3.
  Pack Securely

  Once your return is authorized, ensure the bottle is unopened and securely packed in its original shipping materials to prevent breakage during the return journey.

• 4.
  Receive Refund or Replacement

  After we receive and inspect your returned item, we will process a full refund to your original payment method or dispatch a replacement bottle immediately.